Our Return/Refund Policy ensures that customers have ample time to assess and evaluate our products and services. Here are the key points:
Satisfaction Period: Customers are granted a 30-day satisfaction period to test our products and services from the date of receipt.
Return Window: After the initial 30-day period, customers have an additional 30 days to initiate a return if they are unsatisfied with our products or services.
Eligibility for Refund: Customers can apply for a refund if they encounter any of the following situations:
– Dissatisfaction with our services.
– Impulsive purchase decision.
– Services not meeting their needs.
– Received services different from what was ordered.
Refund Process: To request a refund, customers need to email us within the specified timeframe. Refunds will be issued promptly upon verification of eligibility.
Refund Policy for Services: Customers are eligible for a full refund within 6 months if they haven’t provided written authorization for the charge. This authorization is confirmed by our customer support team before any charges are made.
Refund Conditions: A 100% refund is offered within 30 days in scenarios such as:
– Services not meeting quality standards.
– Issues remain unresolved.
– Dissatisfaction with services.
– Service delivery delays.
Exclusions: Refunds will not be issued if customers confirm satisfaction with the work done via text message or email. However, if the issue persists for the next 60 days, our company commits to resolving it at no additional cost.
Product Purchase Requirement: Customers are responsible for purchasing any required products to resolve service-related issues. Our technicians do not provide or sell such products.
This policy ensures transparency and customer satisfaction, reflecting our commitment to delivering high-quality products and services.